Timber MUST be keep DRY until it has been SEALED.

Timber is a natural product & moisture

may cause dimensional instability.

Timber MUST be SEALED with PAINT, STAIN or

OIL prior to or soon after installation on all 6 sides.

ALL CUT ENDS MUST BE RESEALED



Important Use, General Care & Maintenance of Natural Timber Products

Timber is a natural product and will age & sometimes react adversely to normal changes in weather conditions. Failing to correctly seal timber on all 6 sides is likely to dramatically accelerate undesirable distortion & weathering effects in timber that would usually occur naturally over time, including but not limited to cracking, splitting, checking, cupping, bow, spring, mould inc. black spot mould and others. For this reason it is important to protect timber with a high quality paint, oil or other sealant and regularly maintain this protection thereafter according the manufacturer's instructions. Timber must always be stored in a dry location and must be sealed prior to or immediately after the timber is installed. When cutting treated timber it is important to reseal all cut ends with an approved timber preservative such as Tanalised EnSeal (or equivalent) that at least matches the hazard rating of the timber. This includes but is not limited to cuts, notches, drill holes and rebates. Treated timber must be used in conditions appropriate to its hazard rating. Resin may bleed from timber and to minimise the effect of this it is advisable to use a quality primer and paint in light colours. It may be necessary to recoat as required. Using dark coloured paints or stains with a Light Reflective Value (LRV) less than <30 may exacerbate weathering issues particularly cracking and checking. Failure to follow these guidelines may void any warranties or guarantees that may be offered by Manufacturers as they relate to the chemical treatment of outdoor timber against rot & insect attack. Treated Pine Distributors bears no liability for incorrect use, storage or handling of goods, failure to seal timber on all 6 sides, general weathering, the visual appearance of timber, poor workmanship or omissions. For all information see Treated Pine Distributors call (02) 49735544 or write to Treated Pine Distributors, 8 Accolade Avenue, Morisset NSW 2264.

Important Information about making a Claim

For Timber Prior to Installation: If you are concerned about the quality of the timber purchased, any defects in the timber or out-of-grade issues DO NOT INSTALL THE TIMBER . Installing the timber will be seen as acceptance of any issues that were apparent in the timber prior to installation. To make a claim do not install the timber & store it in a dry place then contact your seller or the number below. You will be asked to provide a description of the problem and any photos, plus your contact details, address at which the issue has occurred and the contact information of the builder or contractor if the timber was not purchased on your behalf. We will promptly assess the claim and successful claims will have the timber immediately replaced or refunded at the discretion of Treated Pine Distributors.

For Installed Timber: To claim contact your seller or the number below. You will be asked to provide a description of the problem and any photos, plus your contact details, address at which the issue has occurred and the contact information of the builder or contractor if the timber was not installed by yourself. Proof of purchase and providence of the goods must be provided. Do not remove, dismantle, cut or modify the timber being claimed prior to making the claim, as this will void any warranty you may have. If there were any quality issues with the timber, defects in the timber or out-of-grade problems with the timber that were apparent in the timber prior to installation, installation will be seen as unconditional acceptance of, & satisfaction with, the quality of the timber, any defects in the timber or the grade of the timber and no claim will be entertained regarding any such issues that were apparent prior to installation. Any associated expense with the claim is at the cost of consumer. Your claim will be assessed and for successful claims the manufacturer will either replace, repair or refund the damaged timber material at their discretion. Note failure to follow the "Important Use, General Care & Maintenance of Natural Timber Products" guidelines outlined above may void any warranties or guarantees that may be offered by Manufacturers as they relate to the chemical treatment of outdoor timber against rot & insect attack. Treated Pine Distributors bears no liability for incorrect use, storage or handling of goods, failure to seal timber on all 6 sides, failure to reseal cut ends, general weathering, the visual appearance of timber, poor workmanship or omissions.


NOTE: Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Treated Pine Distributors, 8 Accolade Street, Morisset, 2264, NSW, (02) 49735544.